TERMS & CONDITIONS

Lux Darkroom is a photographic darkroom in London that provides workshops and tuition in analogue and historical photographic processes. This document outlines the Terms and Conditions of the services we provide and what we expect from our students.
 
By signing up to our mailing list, purchasing goods or services from us, or booking a workshop, course, or private tuition session with us, you accept the following Terms and Conditions.
 
Course booking 
To book a workshop or private tuition session with us, you will need to pay the full fee in advance. You can do this by booking via our website, or email us to pay by bank transfer. 
 
Please note that bookings are non-transferrable: you must attend on the dates and times you have booked for, unless you contact us to request a change no later than 14 days before the workshop start date (see cancellation policy below).
 
Cancellation Policy
The course or tuition fee is fully refundable up to 14 days before the workshop/tuition start date. Please let us know in good time if you need to cancel.  
We regret that we cannot guarantee a refund if you cancel less than 14 days prior to the workshop start date, but we will do our best to fill your place so we can refund the course fee or transfer this to an alternative workshop. In this case, we will deduct a cancellation fee of 15%
Lux Darkroom reserves the right to cancel a workshop or tuition session no later than 7 days before the workshop start date. In this case, students enrolled will be refunded in full or offered alternative dates.
 
Using our facilities and materials
When you book a workshop with Lux Darkroom, you agree to the following:
 
•You will take care when using our equipment, some of which is fragile.
•You agree to carefully observe all safety procedures outlined by your Tutor, including proper procedures for handling and storage of materials and use of protective clothing, gloves, safety glasses and/or masks.
•You must not bring food or drink into the studio.
•Lux Darkroom reserves the right to ask students to leave a workshop if they do not follow the safety procedures outlined and are deemed to be putting their health and safety, and/or that of other students and tutors, at risk.
 
Personal belongings brought into Lux Darkroom at the owner’s risk, and Lux Darkroom will not accept any responsibility for loss or damage. If any goods or materials are damaged through the proven negligence of Lux Darkroom, financial liability will be limited to the cost of its replacement. Students bringing anything of value to Lux Darkroom are advised to check that they have adequate insurance against loss or damage.

 

Editioning, Printing & Platemaking terms

 

Files, Negatives & Printing process

• Please send us flattened, print-ready tiffs, sized at 360 or 720dpi, converted to B&W but in 16-bit Adobe RGB colour profile. These can be digital images or high-quality scans of film negatives.

• If a file requires extra editing or retouching, this will be billed at £60/h (we will contact you first if this is necessary) 

• For larger jobs or editions, we will usually make a proof print which will need to be approved and signed prior to making the final prints. This printer’s proof will be retained for our records.

• Digital negatives/positives are calibrated for our equipment and processes. They are yours to keep, but please be aware that they are unlikely to produce satisfactory prints on other exposure units or with other processes

• Prints are blind stamped in the lower right-hand corner with our printer’s chop unless otherwise requested

 

Turnaround, Collection & Delivery​

• Normal turnaround is 4-6 weeks from payment of deposit & receipt of image files, but depends on the size and scope of the job, as well as whether any changes are requested.

• Jobs can be rushed for a fee: usually +20% but this varies depending on the size and scope of the job, and how busy the studio is at the time.

• Prints and plates can be collected from our studio in central London or posted to you. Please note that postage is not included in the initial estimate unless requested.

 

Payment Terms​

• You will be given an estimate at the start of a job that describes the work and sets out the price. 

• Please note that your estimate does not include postage & packaging unless requested. 

• Your estimate may change if the scope of the job changes or additional work is required. We will always contact you to discuss any changes.

• Once the estimate is accepted, a 50% deposit (for editions) or payment in full (for single prints and polymer plates) is due to begin the job.

• For editions, the balance is due on completion of the job and must be paid in full prior to collecting or shipping work. We regret that we cannot allow prints to leave our studio until they have been paid for in full.

 

Returns & cancellations​

• We regret that once an estimate has been approved and a deposit paid, the job cannot be cancelled.

• Each print made by us is custom-made to order and therefore cannot be returned. However, we want you to be happy with your prints, so if you have any concerns after receiving them, please contact us to discuss.

 

Quality & Archival stability​

• During the printmaking process, every care is taken to follow current best practice to ensure the longevity of the prints we make. However, all prints are susceptible to damage by humidity, environmental pollutants, UV light, and improper storage. Please contact us if you would like advice on print storage or display.

• While we always make and process prints carefully, they are handmade and therefore they may contain minor variations or imperfections. Though these are kept to a minimum, they indicate the unique nature of each print.